Dear Mama LTD Support Terms & Conditions

Last updated: 27 May 2022

Service Conditions

  • The acceptance of a Phone or Home Consultation, place on a workshop or Day/Night/24 Hour Support package in your home will be deemed as acceptance of the following terms and conditions.

  • The fee for Dear Mama LTD Consultation services is due in advance of the initial

    consultation.

  • If the package is cancelled the following terms and conditions apply:

    • Less than 48 hours’ notice – full amount payable

    • 48 hours to 7 days’ notice – 50% of final fee payable

    • 7 to 14 days – 25% of final fee payable

  • Dear Mama LTD accepts that whilst working with small children there are sometimes situations where consultations or home visits need to be cancelled due to illness. If this is the case, Dear Mama LTD will endeavour to work with the client to arrange another date and there will be no charge or cancellation fee as long as the same service is being booked for a later date.

  • Dear Mama LTD reserves the right to cancel workshops at short notice due to personal circumstances – in this event all workshop attendees will be offered a full refund or chance to join another workshop at a later date.

  • Payment for a workshop confirms your place on that given workshop and is non-refundable from the point of booking.

  • Dear Mama LTD advises that all Parents follow the SIDS guidelines when dealing with their child’s sleep. Please refer to lullabytrust.org.uk

  • All advice given by Dear Mama LTD is from previous experience, training and opinion only and should not be treated as a substitute for medical advice from your GP or Paediatrician.

  • Dear Mama LTD does not work in a medical capacity and any concerns about your baby’s or child’s medical health should be taken up with your GP or health visitor.

  • Dear Mama LTD does not accept responsibility or liability for sleep training that does not achieve the required result during the support package process. The parent accepts responsibility for this success after the sleep consultant has

    finished their time.

  • Dear Mama LTD advises that the parents are consistent and stick to the sleep plan provided in order to achieve success. The outcome of the sleep training depends highly on parental consistency and therefore by agreeing to undertake the sleep training, the parents agree to working alongside the sleep consultant to achieve the best results

    possible.

  • Any medical or feeding concerns about your baby or child should be expressed in the

    early consult.

  • If for any reason that the training must pause due to the child becoming unwell, Dear Mama LTD will take up services again once the child has recovered. Refunds aren’t available for this as Dear Mama LTD has set aside time to support you on your little one’s sleep training journey.

  • Dear Mama LTD never promises that your child will sleep through the whole night after finishing sleep training, however Dear Mama LTD will always endeavour to improve sleep.